Last Updated: 24 May 2026
Privacy Policy
At DODO GIFTS (“DODO GIFTS”, “we”, “our”, or “us”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, engage with us, or use our services through www.dodogifts.co.
By accessing or using our website, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
We may collect personal information from you when you browse our website, place an order, contact us, subscribe to marketing updates, or interact with our services.
Personal Information You Provide
We may collect the following information:
- Full name
- Phone number
- Email address
- Billing address
- Shipping or delivery address
- Account login information (if you create an account)
- Purchase history and order details
Gift Recipient Information
As an online gift store, we may also collect recipient details to fulfil gift orders, including:
- Recipient name
- Recipient phone number
- Recipient delivery address
- Personalised messages, gift notes, or custom card details
Recipient information is used solely for order fulfilment, delivery coordination, and customer service purposes.
Payment Information
Payments are securely processed through trusted third-party payment providers. We do not store your full debit or credit card details.
Available payment methods may include:
- Visa & Mastercard
- Debit & Credit Cards
- FPX Online Banking
- Bank Transfer
- E-wallet payment methods
Automatically Collected Information
When you browse our website, certain information may be collected automatically, including:
- IP address
- Browser type and device information
- Pages viewed and browsing activity
- Website interactions and referral sources
- Cookie and tracking data
This helps us improve website functionality, customer experience, and store performance.
2. How We Use Your Information
We may use your personal information for the following purposes:
Order Processing & Fulfilment
To:
- Process and confirm orders
- Prepare personalised gifts and custom messages
- Arrange local and international shipping
- Coordinate deliveries with courier partners
- Provide order tracking and updates
Customer Service & Communication
To:
- Respond to enquiries or support requests
- Verify orders where necessary
- Contact customers regarding order issues, delivery delays, or customisation confirmations
We may contact you via:
- Phone call
- WhatsApp messaging
Marketing & Promotions
With your consent or where permitted by applicable laws, we may send:
- Promotional emails
- Product launches and updates
- Seasonal campaigns and special offers
- Birthday, festive, or gifting promotions
You may unsubscribe from marketing communications at any time by clicking the unsubscribe link or contacting us directly.
Website Improvement & Analytics
We use data to:
- Improve website performance and user experience
- Analyse shopping behaviour and customer trends
- Improve product offerings and advertising relevance
Fraud Prevention & Security
We may use personal information to:
- Detect suspicious transactions
- Prevent fraud or unauthorised activities
- Verify payment and account activity
We reserve the right to cancel or review suspicious transactions for security purposes.
3. Marketing, Advertising & Analytics Tools
To better understand customer preferences and improve advertising performance, we may use third-party analytics and advertising tools, including:
- Meta / Facebook Pixel
- Google Analytics
- TikTok Pixel
- Instagram Advertising
- Email marketing services such as Mailchimp or Klaviyo
- WhatsApp marketing and communication tools
These technologies may collect information regarding browsing behaviour, purchases, ad interactions, and website activity to help us improve our services and personalise advertising.
Advertisements you see online may be based on your interactions with our website.
4. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to improve your browsing experience.
Cookies help us:
- Remember shopping cart activity
- Save user preferences
- Understand website traffic and behaviour
- Improve website functionality
- Personalise advertisements and promotions
You may choose to disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.
5. Shopify Platform
Our store is hosted on Shopify Inc., which provides us with the e-commerce platform that enables us to sell products and services online.
Your data may be stored through Shopify’s secure data storage systems, databases, and applications protected by industry-standard security measures.
For more information, you may refer to Shopify’s privacy practices.
6. Sharing Your Information
We respect your privacy and do not sell your personal information.
However, we may share limited information with trusted third parties when necessary to operate our business, including:
Service Providers
Such as:
- Payment gateways (including Billplz)
- Courier and logistics partners
- Website hosting providers
- Marketing and advertising platforms
- Customer communication providers
Legal Compliance
We may disclose information if required by law, legal proceedings, governmental requests, or to protect our legal rights.
7. International Shipping & Data Transfers
As we provide international shipping, your personal information may be processed or transferred outside Malaysia for purposes such as:
- International delivery fulfilment
- Payment processing
- Customer service support
- Technology and cloud-based services
We take reasonable measures to ensure appropriate safeguards are in place to protect your personal information.
8. Data Retention
We may retain your information for as long as necessary to:
- Fulfil orders and customer service requests
- Maintain business and accounting records
- Comply with legal and tax obligations
- Resolve disputes or prevent fraud
When no longer required, personal information will be securely deleted or anonymised where reasonably possible.
9. Data Security
We take reasonable administrative, technical, and physical safeguards to protect your information from:
- Unauthorised access
- Misuse
- Disclosure
- Alteration or loss
While we strive to protect your personal information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
10. Your Privacy Rights
In accordance with applicable privacy laws, including Malaysia’s Personal Data Protection Act 2010 (PDPA), you may have the right to:
- Request access to your personal data
- Correct inaccurate information
- Withdraw consent for marketing communications
- Request deletion of personal data where applicable
To exercise these rights, please contact us using the details below.
11. Recipient Privacy
Where gift recipient information is provided by customers, DODO GIFTS will use such information solely for order fulfilment and delivery purposes.
We encourage customers to ensure recipient information provided is accurate and shared responsibly.
12. Children’s Privacy
Our website and services are not intended for individuals under the age of 18.
We do not knowingly collect personal information from minors. If we become aware that personal information has been collected from a child without parental consent, we will take reasonable steps to remove such information.
13. Third-Party Links
Our website may contain links to external websites or services. We are not responsible for the privacy practices, content, or security of third-party websites.
We encourage users to review the privacy policies of any external sites they visit.
14. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time to reflect business, operational, legal, or regulatory changes.
Updated versions will be posted on this page with the revised effective date.
15. Contact Us
If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:
DODO GIFTS
Website: www.dodogifts.co
Email: dodogifts.co@gmail.com
WhatsApp: +6011-1206 3693
