Frequently asked questions
Q1: Where are Dodo Gifts based?

We are based in Klang, Selangor, Malaysia.
Q2: Is Pick-up available?

Yes, Pick-up is available.

Kindly contact us via WhatsApp +6011-1206 3693 to arrange your preferred pick-up time and location.
Q3: Is there free shipping?

Yes, we offer free shipping:

  • West Malaysia: Orders above RM180
  • East Malaysia: Orders above RM300

Orders below these thresholds will incur a shipping fee of:

  • RM10 (West Malaysia)
  • RM20 (East Malaysia)

Shipping fees are automatically calculated at checkout.
Q4: Do you ship to other countries?

Yes, we do offer international shipping.

Kindly contact us via WhatsApp +6011-1206 3693 to place your order. Shipping fees will be quoted based on the destination country, parcel size, and delivery requirements.

International shipping is arranged on a case-by-case basis.
Q5: Can I modify my order after placing it?

If your order has not yet entered the packing or preparation process, we will do our best to assist with any changes.

Please contact our customer service via WhatsApp+6011-1206 3693 with your order number within 1 hour after placing your order.

Kindly note that changes are not guaranteed. Once your order is being prepared or shipped, modifications are no longer possible.

For personalized items such as engraved name tags and message cards, any changes must be requested within this timeframe. Once production has started, no modifications can be made.
Q6: Can I cancel my order after placing it?

We’re sorry, but cancellations are strictly not allowed once an order has been placed.

Please review your order carefully before confirming your purchase.
Q7: Will I receive order updates?

Yes. After payment, you will receive an Order Confirmation email.

Once your order has been shipped, you will receive a Shipping Confirmation email with tracking details.

If you do not receive any emails, please check your spam/junk folder or contact us for assistance.
Q8: How soon will my order be shipped?

Orders are typically shipped within 1–3 working days after payment confirmation or according to your selected preferred delivery date.

Please note that delays may occur during festive or peak seasons.
Q9: Can I send gifts directly to someone else?

Yes, you may send gifts directly to your recipient.

Please ensure all recipient details are entered correctly, including the recipient’s name, delivery address, and contact number.

We also recommend including the sender’s name for easier identification, for example: (Michelle from Alice)
Q10: Do you offer corporate or bulk gift orders?

Yes, we do offer corporate and bulk gift orders.

Kindly contact us via WhatsApp +6011-1206 3693 for more information, customization requirements, and special deals.
Q11: Do you provide Lalamove or GrabExpress delivery?

Yes, we can arrange Lalamove or GrabExpress delivery.

This service is currently limited to selected Klang Valley area only.

Kindly note that delivery charges are based on distance and will be borne by the customer.

Kindly contact us via WhatsApp +6011-1206 3693 for delivery arrangements and quotation of delivery charges.
Q12: Does free shipping apply after discounts?

Yes. Free shipping eligibility is calculated based on the final amount after discounts or promo codes are applied.

If your final total falls below the free shipping threshold, standard shipping fees will apply.